From Bedlam to Brilliance – Inquiring Minds Want to Know
Feedback Can Be Beneficial!
Besides a middle seat or a flight being delayed, what do you think is the most frustrating part of travelling by air? For me, it’s a flight being cancelled. I was scheduled to come home on a Tuesday from having a wonderful visit with long-time friends of mine who moved to Colorado several years ago.
You guessed it. My flight was cancelled. I received a text several hours before the flight was to take off, and for the next three (3) hours, I was either on-line or on the phone trying to figure out when I could get home. I learned a valuable lesson. This was one time where actually talking to someone in person was better than trying to do this on-line. Unfortunately, I should have done that the first time around as I probably would have gotten a better flight and wouldn’t have spent as much time as I did.
First of all, I was in a queue when I initially called, but that got me nowhere for 45 minutes. I then went on-line to rebook a flight that at least would get me home. Finally, I decided to try calling back again and then got into one of those “The wait time is 63 minutes (yes, they actually said 63 minutes). If you would like a call back, press 1, etc.” options. I took that option and believe it or not, they called back about an hour later.
I am sure I wasn’t the only person this representative was dealing with that was frustrated, and I could tell by the tone of her voice that she really didn’t want to deal with me. Because I truly was keeping my temper under control, I asked her if she could deal with me a little more courteously, reminding her that I even tried resolving this on my own.
You are probably wondering what this has to do with organizing. In my mind, being a top-notch professional organizer has to do with more than being able to de-cluttter, organize and figure out how to use our client’s space efficiently. There are a lot of moving parts that come into play.
- Even though my website gives you a lot of valuable information, does it actually tell you what kind of person I am? You can read about me, however if you really want to know me, pick up the phone so we can talk in person. Talking to the airline representative was much more beneficial in the long run. It sure would have saved a ton of time and angst on my part.
- Being able to verbally and non-verbally communicate effectively is another part of the equation. I have to listen more than talk, pay close attention to what my client is saying, analyze the information given to me, and come up with a solution that will help that particular client. The airline representative needed to understand my needs so she could help me resolve my situation.
I think this is how I am, but I wonder if at times, I come across frustrated with my clients. I hope not, as being supportive and non-judgmental is what I want my clients to experience. If the experience suits their needs, then it is a win-win situation for both of us.
Feedback is always beneficial. Once I pointed that out to the airline representative, her tone changed, and she became more helpful. I am putting this out to all my clients and potential clients. Please feel free to give me feedback if you think I am not supporting or helping you.
Inquiring minds want to know.
P.S. Yes, I finally did get home a day later.
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